+ Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality, and personal appearance. + Must be able to act calmly and effectively in a busy or stressful situation. + Ability to multi-task efficiently and effectively. + Must have the ability to travel to all our locations as needed. + Excellent oral/written communication and analytical skills. + Ability to work with Excel, Word, and medical software. + Knowledge of contracted insurance plans and procedures. Familiar with obtaining authorizations and referrals. + Experience with patient customer service. + Experience with EMR software preferred (with Ophthalmology specific software preferred). + 2 years of experience as a Surgical Coordinator preferred. + Associate must possess AA/BA/BS degree or combination of relevant work experience. + Helps with other ancillary tasks including but not limited to following up with patients that no-show or cancel surgical appointments, sending H&P orders and consents to outside hospitals, update surgical scheduler protocol handbook, constantly edit consents and documents as processes change, training sessions with our Ophthalmic surgeons, etc. + Communicates with assigned physician and surgery center staff to ensure all special supplies are received prior to the surgical date and informs ASC of any add on patients. Communicates with referring providers as needed. + Knowledgeable regarding co-management with referring providers and ensures compliance with the scheduling of post-operative visits. + Ensures any necessary medical clearances are obtained by the patient prior to surgery. + Returns and responds to all calls relating to scheduling. Provides accurate, thorough, and complete documentation of all information pertinent to patient treatment. + Coordinate processes and route all paperwork as required to meet physician and facility requirements. + Interact with patients, physicians, and other staff both within the clinic/ ASC and at outside facilities providing accurate, timely and responsive information. + Schedule appointment dates/times for patients and physicians using a computerized scheduling system with the ability to assist patients in being compliant in pre-op and post-op regiments. + Provides patients with pre-op and postoperative counseling. + Responsible for the premium services conversion rate of our patients. + This position will be responsible for effectively executing the following functions in the Surgical Coordinator department. Must be extremely organized, detailed, a strong team player and an effective communicator. As Surgical Coordinator responsibilities include, but ae not limited to premium services conversion, surgery scheduling, paperwork, and patient coordination of all procedures provided by our doctors. The Surgical Coordinator is responsible for the surgery coordination and education of services for our patients. Not only are we committed to serving our patients, but we also have a culture of servant leadership and collaboration that supports each team member’s personal and professional development. Our employees are an integral part of the experience at Ocular Partners. We have a robust practice, with dozens of bright, qualified employees who help us deliver the best service and patient care in our medical specialty. Ocular Partners is a busy well-established, progressive physician group specializing in comprehensive eye care services. At EyeSouth Partners LLC in Homewood, Illinois, United States
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